Dog Policy: Guide, assistance and hearing dogs are welcome on site. Access is limited to these registered animals only.
Need help? Take a look at some of our most Frequently Asked Questions.
When is the Event open?
Our events are open from 10am until 6pm on first two days each day, 10am-5pm on the last day (unless otherwise stated).
Are group trips and coach tours welcome?
Absolutely; we are keen to encourage coach trips and groups. There is a coach drop off point directly opposite the entrance that offers easy access to the site. All day coach parking is just 10 minutes’ walk from the festival site at Vere Road Car Park, CT10 1JF https://w3w.co/luxury.divisions.vanish.
Coach drivers, with a pre-booked group, will be offered a voucher for lunch and two soft drinks to be redeemed at the Food Festival site. For further information please contact: email@example.com.
How much does it cost to attend?
The event is free to enter. If you would to like to support us with a small donation, Pop-a-Pound buckets are available at the entrances and around the site.
How many stalls are there?
This may vary per event but around 100 stalls of food produce, home/lifestyle stalls, hot and cold food of course, refreshment bars.
Are Dogs Allowed?
Regrettably, no. To maintain high standard of hygiene in areas where fresh produce is on display and hot food prepared, we must restrict animal access to Registered Assistance dogs only.
Is the event accessible for those with mobility restrictions, using wheelchairs/mobility aids, prams and pushchairs?
The event is outdoors and on grass. Matted flooring runs the length of the covered walkways. However, you will need to be able to make your way over grass at the site entrances and between the marquees. Whilst there may be pathways, there are no hard-standing paths around the Event site itself so some areas of site may be tricky to traverse in adverse weather conditions.
Do the traders accept credit/debit cards? Is there a cash machine on-site?
For COVID 19 reasons we are encouraging contactless card payments. Most traders take cards but best to have some cash on you.
We don't have cash machines on site but they are available in the High Street, a few minutes' walk away.
Do you cater for vegetarians and other dietary requirements?
We invite traders who can provide a wide variety of produce for all: vegetarian, vegan and gluten free options. Individual traders will be happy to advise you regarding allergens in their products.
Can I bring my own food and drink?
No, we would politely ask that you do not bring your own food and drink. We have some fantastic products available at the festival, so please leave your picnics at home and give our exhibitors a whirl. If you have specialist dietary requirements or have babies to feed, your own food is accepted
Can I bring alcohol?
No. Due to licensing laws it is strictly prohibited to bring your own alcohol. Only alcohol purchased from our traders, who are licensed, may be consumed during the Event. We ask that you respect the licensing laws.
For safety reasons, glass bottles are also not permitted at any of our events, other than purchased for home consumption. These should not be opened at the event.
Visitors found to be bringing in and/or consuming their own alcohol and/or consuming alcohol purchased from a trader that is selling for off-site, home consumption may be asked to leave the festival's site.
Broadstairs Food Festival operates a Challenge 25 Policy and a zero-tolerance underage drinking policy. If you are lucky enough to look under 25 and are unable to produce ID evidencing that you are 18 years old or over, when trying to purchase alcohol, regrettably you will not be served.
What if the weather is bad?
Broadstairs Food Festival is an outdoor event, taking place whatever the British weather decides to do. We will therefore be open and operational throughout all usual weather conditions, which will include inclement weather. We remind all customers to dress appropriately for the weather.
In the unlikely event that weather conditions on site pose a risk to health and safety, that day, or part of, could be cancelled. An announcement would be made through our social media platforms and our website. We advise customers to check our website/social media channels for the latest updates before they travel, particularly in the event of forecasted inclement weather.
I have been separated from my child or vulnerable adult at the event
In the event that you get separated from your child or a vulnerable adult within your party at the Event, please notify one of our volunteers immediately or seek assistance from our Information Point
I have lost something during my visit, what should I do?
If you have left anything behind/lost anything whilst visiting Broadstairs Food Festival please email our team on Info@broadstairsfoodfestival.org.uk with full details of the date and venue that you attended and we will do our best to help you. If you realise that you have lost something whilst you are there, please enquire at our Information Point and they will assist you further
Who do I go to for general assistance on site?
The safety and security of our visitors, exhibitors and colleagues is our number one priority. Please co-operate with our volunteers. They are there to help you. Should you have any concerns about anything at the event, please report it to your nearest available volunteer who will endeavour to help.
How do I become a volunteer?
We really value all our team at Broadstairs Food Festival.
Would you like to donate a few hours of your time to help us at the event? We'd love to meet you! For an informal, no obligation chat - email Volunteers@broadstairsfoodfestival.org.uk
How can we sponsor or give support to the festival?
If you want to boost your business by partnering with Broadstairs Food Festival, whatever your objective, we have something to suit your budget that will help you to achieve your goals. Contact Info@broadstairsfoodfestival.org.uk
How/when will I receive my Theatre marquee tickets?
Once you have booked, you will receive an automated email, confirming the details of your Theatre marquee tickets. Please remember to check your email junk/spam folder for this.
Please ensure that you arrive with your Order/Booking Number readily available. You do not need to print or show your email confirmation on arrival - we will be able to admit you using your Order/Booking Number and the full name of the lead booking person.
I have already booked Theatre marquee tickets but I have not received or can no longer find my confirmation email, what should I do?
Please don't worry, click on the button we will resend your confirmation email. All we need is your mail address.
Some of my party will be arriving separately, what do we do?
If you have booked multiple tickets, and members of your party will be arriving separately, we will be able to check-in your party, in separate smaller groups, provided all smaller groups have the lead booking name or booking number available to give in at the entrance.
Can my carer attend the Theatre event for free?
Yes, we are very happy for essential carers to attend our chargeable events for free, to accompany one paying child/ adult who are in receipt of the required benefit. If you require a Carer ticket, please add a FREE carer ticket to your order when you purchase your Theatre tickets.
What is the cancellation policy regarding theatre tickets?
In the unlikely event that weather conditions or current Covid restrictions force cancellation, the decision to cancel would be made as early as possible.
All customers with pre-booked Theatre tickets, would be able to transfer their tickets to another event (of the same value) or receive a full refund.
Refund where the event is not cancelled is at the discretion of the organisers.
What steps is the festival taking with regards to Covid-19?
We want you to feel confident that, when visiting Broadstairs Food Festival, you will be attending a Covid-secure day out.
Please be assured that the health and safety of our visitors, staff and exhibitors always remains our paramount consideration. We (along with the rest of the world!) are hoping that the Covid situation will start to improve over the course of 2022, allowing for the relaxation of restrictions.
As organisers, we are constantly monitoring the UK Government's updates and guidance in respect of Covid. We will continue to do so and ensure that all such advice and guidance is followed, in order that the health and safety of everybody attending or working at Broadstairs Food Festival is protected and so that festival can proceed in a safe and Covid responsible and secure manner.
Hopefully, we've covered any question you may have. But if there is anything else you want to know or that we can help with, please email firstname.lastname@example.org and we’ll get back to you ASAP.